Contact info and do not contact
A talent's email and phone, what looking them up costs, whether we know how to reach them and the mark for people who asked us not to.
In Spanish: Datos de contacto, Buscar datos de contacto and No contactar.
What it is
| What it is | |
|---|---|
| Contact info | A talent's work email, personal email and phone |
| Find contact info | Asking the provider for one of those details, spending credits |
| Do not contact | The mark for someone who asked not to be written to |
What it's for
Writing to someone who hasn't talked to you yet. The profile tells you whether it's worth it; the contact info, how to reach them.
Where you see it
On the person's profile, in the Contact block, with Find for each type of detail and Add by hand. For several at once, Find contact info in the longlist or the talent pool, which tells you the cost first. The step by step is in Reaching out to candidates.
| Contact status | What it means |
|---|---|
| We know how to reach them | They have an email, a phone or a LinkedIn |
| No way to reach them | They have no details |
| Do not contact | They asked not to be written to |
Do not contact
It's marked from the profile or for several people at once, and asks for the reason. A marked person gets no contact lookups, and when you add them to a job post, Reclee warns you. The mark is removed from the same place.
What it gets mixed up with
| Mixed up with | The difference |
|---|---|
| A tag | Do not contact isn't a tag: the person asked for it, your team didn't decide it, and it has consequences. See Tag, label, note and comment |
| The CRM contact | It's a person at a client. Contact info is a talent's email and phone |
| AI usage | Finding a detail spends credits, not AI usage. See AI usage and credits |
Why it works this way
You only pay for what turns up. The provider may not have the detail, and then nothing is charged.
You search by type of detail, because each one has its price and you don't always need all three: a work email is usually enough for the first message.
Do not contact asks for a reason because it's the person's request and it carries legal weight: it has to be clear why it was marked, and who did it.
How it's calculated
| Detail | Credits |
|---|---|
| Work email | 10 |
| Personal email | 30 |
| Phone | 100 |
| A detail that doesn't turn up | 0 |
| A detail you add by hand | 0 |
The plan's credits go first, then the purchased ones.